Which of the following statements is true of nonverbal communication?
A) The increasing use of electronic communication has lessened the importance of nonverbal communication in today’s organizations.
B) When verbal and nonverbal messages are contradictory, receivers often give more weight to the nonverbal signals than to the words used.
C) Nonverbal messages should be different from the verbal messages in order to increase the diversity and range of the overall communication.
D) Nonverbal messages help simplify the dimensions of communication as they are nearly universal in meaning, in contrast to verbal communication.
Answer to question 1
The correct answer is option B) when verbal and nonverbal messages are contradictory, receivers often give more weight to the nonverbal signals than to the words.
Communication through body movement and signs without the use of written and spoken words is termed non-verbal communication. It is the communication without the use of written or spoken words, like body movements, voice patterns, time, touch etc. According to Albert Mehabian, the total impact of a message is about 7% verbal, 38% vocal and 55% is non-verbal. This statement gives us the idea that whenever we communicate, the receiver notices more non-verbal aspects than verbal aspects. It also tells that people notice vocal aspects too which we refer to as paralanguage in non-verbal communication. This explanation makes it clear that when the receiver finds verbal and non-verbal messages contradicting each other, it is quite natural for the receiver to give more weightage to the nonverbal signals than verbal cues.
Nonverbal communication includes body language, sign language, paralanguage, proxemics, haptics, artifactics, physical context, etc.
Explanations for the wrong options:
- Option A is not a correct statement since the importance of nonverbal communication has not lessened due to the increasing use of electronic communication.
- Option C is also wrong because verbal and nonverbal messages need to be consistent and complementary in order to make it understandable for the listeners. Being different from each other does not make it diverse.
- Option D is also not correct since nonverbal messages are not universal, it carries different meaning and context in different cultures.
Answer to question 2
Nonverbal communication is one of the sorts of communication types. It is involved in conveying the message from one party to another party through various mediums such as facial expression, tone of voice, eye contact, body language, the distance between them, postures, gestures, and many other forms. It is the communication that does not include any spoken word, the perceived status between the parties can be understood by the body language of the parties.
Answer to question 3
D. It is always used to supplement and reinforce our words
The basic objective of non verbal communication is to create an impact on the verbal communication and it’s includes body language supporting the words communicated.